The Imaging services Department at Lucile Packard Children’s Hospital provides services to a patient population with highly variable needs. The variability at each step of the process can impact patient experience and the operations of the department. The process can potentially be improved through redesigned work flows and changes in operating processes.
Our objective is to maximize the Imaging Services’ machine utilization while also improving patient experience by reducing wait time through the minimization of scan delays. Opportunities include emphasis on proactive thinking in patient preparation, optimizing operating hours for increased efficiency, and improving data capture for monitoring performance metrics.
